Common questions, plainly answered.

A 20-litre Neopaani jar is Rs. 80 in Kathmandu, with free home delivery. Subscribers save 10% on every jar — so a weekly subscription works out to Rs. 72 per jar.

We deliver across Kathmandu (Baluwatar, Thamel, Maharajgunj, Boudha, New Baneshwor, Sinamangal and 25+ other areas), Lalitpur (Patan, Jhamsikhel, Pulchowk, Sanepa, Jawalakhel), and Bhaktapur (Madhyapur Thimi, Suryabinayak, Sallaghari). If your neighbourhood isn't listed, message us — we add new routes every month.

Orders placed before 5 PM in Kathmandu and Lalitpur are delivered the same day. Bhaktapur runs on a Tuesday / Thursday / Saturday schedule. Subscribers get a fixed weekly slot.

Every drop passes through a seven-stage process: sediment filtration, activated carbon, reverse osmosis, remineralisation, a polishing filter, UV sterilisation, and a final ozonation step before bottling. We also publish independent monthly lab reports on the site.

Yes — we follow ISO 22000 food-safety guidelines, are certified through the IQNET international network, and undergo periodic third-party audits. We have been delivering certified pure water across Kathmandu for over 15 years and publish independent lab reports every month.

Absolutely. Subscriptions are weekly, fortnightly, or monthly. You can pause, skip, or reschedule any delivery from your account — no fee, no confirmation call.

Hand your empty jar to the delivery rider on your next visit — there is no refundable deposit and no extra step. Every empty goes back into our cleaning loop.

Cash on delivery, eSewa, Khalti, and bank transfer for businesses. Subscribers can save a card or wallet for one-tap renewal.

Yes. Our business plan covers offices, cafes, hotels, and events, with invoiced monthly billing, a dedicated account manager, and free dispensers on annual contracts. Visit our business page for a custom quote.

Volume tiers: up to 100 jars/month saves 5%, 100–500 jars/month saves 10%, and 500+ jars/month saves 15%. Annual contracts also get a free hot/cold dispenser per floor.